FAQ’s
🚚 Shipping
Do you ship Australia-wide?
Yes, we offer shipping across Australia.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary depending on your location.
Will I receive tracking details?
Yes, tracking information will be provided once your order has been dispatched.
🔁 Returns & Refunds
At OMARA, all sales are final for change of mind.
Due to the limited and exclusive nature of our pieces, we do not offer returns, refunds or exchanges for change of mind. We encourage you to review all product details, measurements and images carefully before making your purchase.
If you believe your item is faulty, damaged or not as described, please contact us as soon as possible after receiving your order with clear photos of the issue. We will assess the matter and provide an appropriate resolution in accordance with your rights under Australian Consumer Law.
💳 Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, along with secure online payment methods available at checkout.
Can I cancel or change my order?
Orders can only be modified or cancelled within a short period after being placed. Please contact us as soon as possible and we will do our best to assist. Once an order has been processed or dispatched, changes or cancellations may not be possible.
✨ Product Information
Will my bag look exactly like the photos?
We aim to represent each OMARA piece as accurately as possible. However, colours may appear slightly different in person due to lighting, photography and individual screen settings.
As many of our pieces feature intricate beading, embroidery and embellishments, slight variations in detailing may also occur between individual pieces. These subtle differences are part of the unique nature of each design.
📦 Care
How should I care for my bag?
Handle your bag with care and avoid exposure to moisture, perfumes, oils and excessive pressure. Due to the delicate nature of beading, embroidery and embellishments, avoid pulling or catching the detailing on clothing or other surfaces.
When not in use, store your bag in a cool, dry place away from direct sunlight to help maintain its shape, colour and detailing.
Does my bag come with a storage bag?
Where suitable, OMARA bags are provided with a protective storage bag to help keep your piece protected when not in use. Due to differences in size and design, a storage bag may not be included with every style.
📩 Contact
How can I contact you?
For any enquiries regarding your order or our pieces, please contact us via email or Instagram and we’ll get back to you as soon as possible.